Spinesuit® FAQs
Materials & Comfort
Our garments are built to perform using the highest quality Italian made fabrics. We carefully select our fabrics and materials to ensure the longest lifespan possible for our garments.
Spinesuit® utilises a breathable mesh base layer with interior silicon flock and silicon or engineered polymer TPU (thermoplastic polyurethane) body wrapping.
Antimicrobial technical fibres helps to reduce odour and the spread of bacterial infection.
Spinesuit® has low-profile seems that use flatlock stitch for next-to-skin comfort.
Spinesuit® incorporates technical fabrics with high wicking rates to help wick sweat away for the body to keep you dry and cool.
Spinesuit® helps cool body temperature in hot environments, and helps warm the body in cold environments.
Your Spinesuit® should be a neat, tight fit, but should not be uncomfortable or inhibit circulation. If you find your item is not the right fit see Refunds & Returns below.
As Spinesuit® incorporates interior silicon flock (that works in a similar way to kinesiology taping) it isn't recommended for people with allergies or sensitivity to silicon materials.
Warranty & Care Instructions
We only ever want our customers to be wearing the best possible garments and all our products come with a 30 day warranty.
Washing instructions are on the care tags of all garments, however as a general rule:
- Machine wash in cold water with like colours
- Do NOT Tumble dry. Hang to dry in a cool area away from sun
- Do not use bleach, fabric softeners or dryer sheets
- Do not iron
When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun. We recommend using a delicates laundry bag to prolong the wear of your garments.
Shipping & Delivery
Within Australia:
- Standard Shipping: 3-7 business days after dispatch
- Express Shipping: 2-3 business days after dispatch
International:
Delivery times vary by location and you will receive a confirmation email containing the tracking details and estimated delivery time for your order.
Yes, we offer FREE Standard shipping (3-7 business days) within Australia on all products. Express shipping and International shipping is available for an additional charge (shipping rates are shown at checkout).
Yes, we ship our products worldwide from Australia.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
International shipping does not include VAT & Duties.
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.
Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. SPINESUIT is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
Upon dispatch, you will receive a confirmation email containing tracking details and an estimated delivery date.
We are committed to getting your order dispatched as soon as possible and therefore we cannot remove, add items or cancel your order once it has been placed. However products can be returned within 30 days of purchase, provided they are in original and sellable condition.
Pre-Sale
- Shipment dates listed on product pages are estimates only and may be subject to delays including, but not limited to, production, shipping, and delivery factors outside of our control. Shipping delays are not eligible for reimbursement.
- Cancellation or changes to Pre-Sale orders will only be possible if orders have not been processed and shipped. Please contact info@spinesuit.com as soon as possible if any changes or cancellations are required.
- For orders placed outside Australia, Pre-sale items are not eligible for free standard shipping. Standard items purchased alongside a Pre-sale item will continue to follow the usual free standard shipping rules for the applicable region.
- Free Shipping options are only available to orders placed to an Australian Address. Free Shipping is unavailable to all other countries when purchasing a pre-sale item.
Pre-Order
- Shipment dates listed on product pages are estimates only and may be subject to delays including, but not limited to, production, shipping, and delivery factors outside of our control. Shipping delays are not eligible for reimbursement.
- Cancelled Pre-Order items can only be refunded as a credit.
- Free standard shipping applies to all Pre-Orders within Australia when the total order value meets the AUD $100 free shipping threshold.
- For orders placed outside Australia, Pre-Order items are not eligible for free standard shipping. Standard items purchased alongside a Pre-Order item will continue to follow the usual free standard shipping rules for the applicable region.
- Free Shipping options are only available to orders placed to an Australian Address. Free Shipping is unavailable to all other countries when purchasing a pre-order item.
Returns & Refunds
Garments purchased through our online store can be returned within 30 days of purchase, provided that the garment is in original and sellable condition. To organise a return please contact us.
Your return will be processed within 5-7 business days upon receiving. Please allow 3-5 business days after this for your refund via your original payment method.
We only ever want our customers to be wearing the best possible garments. To read about our 12 month warranty, please visit our Terms and Conditions page. If you believe that you have received a faulty item, please visit and fill out your request for return or exchange, along with any relevant images.